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1 третья линия поддержки
третья линия поддержки
(ITIL Service Operation)
Третий уровень в иерархии групп поддержки, вовлеченных в разрешение инцидентов и исследование проблем. На каждом следующем уровне специалисты обладают большим опытом, либо им предоставляется больше времени или других ресурсов.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
third-line support
(ITIL Service Operation)
The third level in a hierarchy of support groups involved in the resolution of incidents and investigation of problems. Each level contains more specialist skills, or has more time or other resources.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Русско-английский словарь нормативно-технической терминологии > третья линия поддержки
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